Application Technical Specialist - Service Now
$90,000–$120,000 year
Remote · Trenton, New Jersey, United States or United States
Trenton, New Jersey, United States or United StatesRemoteFull Time$90,000–$120,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Application Technical Specialist needed to serve as a Technical Business Analyst in a hybrid role with NJDOL, focusing on streamlining and automating existing workflows in Service Now.
Required Qualifications
- Overall technical business analyst experience 7 years
- Experience with Service Management (Service Now preferred or similar IT Service Management tools) 2 years
- Experience in automating workflows in a Service Management application 2 years
- Strong technical problem-solving skills experience 2 years
- Experience communicating complex concepts to technical and non-technical stakeholders 2 years
Desired Qualifications
- Knowledge of Service Now to automate workflow management
- Process improvement experience
- Ability to identify value-added steps and eliminate non-value-added steps in workflows
- Experience identifying and establishing KPIs and reports
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