Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application, accurately defining issues and designing resolutions based on deep product knowledge. Maintain high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems throughout daily interactions and problem resolution activities. Collaborate with cross-functional teams to enhance system performance and client experience while documenting technical issues and resolutions clearly to stakeholders. Support continuous improvement initiatives by sharing insights and feedback from client interactions, and assist junior team members in understanding system functionalities and troubleshooting techniques. This role requires proficiency in IBM Db2, strong knowledge of database management and optimization techniques, and the ability to analyze system logs and performance metrics to identify root causes. Based at the Bengaluru office, the position supports Accenture's global delivery capability in cloud, data, and AI.