Application Systems Analyst
On-site · Chino, California, United States
Job Summary
Application Systems Analyst responsible for maintaining, troubleshooting, and supporting business-critical applications (e.g., ERP/CRM) to ensure optimal performance and user satisfaction. Acts as liaison between end users, development teams, and IT operations; performs application configuration, deployments, and documentation; participates in on-call rotation; ensures compliance with security standards and best practices. Requires collaboration across teams, familiarity with SQL and APIs, experience with enterprise applications, and working knowledge of SDLC and release processes.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience
- 3-5 years of experience in application support, technical support, or a related role
- Strong troubleshooting and problem-solving skills, with the ability to analyze issues across applications, databases, and integrations
- Experience working with SQL and database concepts, along with familiarity with APIs, integrations, and log analysis
- Hands-on experience supporting ERP, CRM, or other enterprise applications in a production environment
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and understanding of the software development lifecycle (SDLC) and release processes
- Working knowledge of scripting languages (PowerShell, Python, Bash) and experience with cloud platforms (AWS, Azure, or GCP)
- Strong communication skills with the ability to clearly translate technical concepts to non-technical users and collaborate across teams
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