Application Support Team Leader
Hybrid · North Sydney, New South Wales, Australia
Job Summary
Lead a hands-on Application Support Team Leader to head a dedicated team of Level 2 & 3 Support Analysts, overseeing day-to-day operations of Nine’s corporate and commercial application landscape. Drive high-quality service delivery, manage escalated incidents and requests within SLA targets, coordinate change delivery for in-house and third-party applications, update and manage SQL Server environments, build cross-functional relationships with internal units and vendors, enforce a security-first approach in line with corporate policies, expand and maintain a robust knowledge base, provide proactive training to reduce repeat incidents, and apply ITIL methods to improve service efficiency. The role requires strong leadership, advanced technical application support expertise, and excellent communication skills to collaborate across the organization while supporting flexible/hybrid work arrangements.
Required Qualifications
- Extensive experience leading and developing a technical team of application support analysts within a corporate environment
- Deep background in technical application support with ITIL methodologies
- Thorough knowledge of Microsoft Server operating systems and SQL Server integration processes
- Excellent oral and written communication skills with ability to translate complex technical concepts
- Strong customer service orientation and accountability in handling stakeholder issues
- Ability to prepare comprehensive technical documentation, system interface diagrams, and release procedures
- Flexible working hours with awareness of emerging technologies and AI platforms
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