Application Support Specialist

Monitor and resolve first-line and second-line application incidents using ITIL processes, escalating complex issues to application managers, developers, or external vendors. Track open incidents, changes, and service requests to ensure timely follow-up, while executing standard changes and verifying that solutions fully resolve reported problems. Maintain clear documentation, user instructions, and knowledge articles, and proactively identify recurring issues to drive structural improvements with application managers. Support users with application questions and contribute to enhancing service delivery and support processes.