Application Support Manager
On-site · Istanbul, Istanbul, Turkey
Job Summary
Application Support Manager responsible for ensuring uninterrupted operation of supported applications (ERP, VIS, Loyalty, Invoicing, MI/MIS, web portals, etc.), coordinating with vendors, and leading incident and escalation management. Acts as CI owner for Turkey applications, oversees RCA efforts, drives continuous improvement in the Turkish application landscape, manages SLA reviews with stakeholders, and ensures proper ticketing and operational performance reporting. Requires deep IT service operations experience, ITIL/Go-to-operations mindset, strong vendor and contract management, and ability to collaborate with global L2/L3 teams. Office-based role in Istanbul with occasional out-of-hours work, requiring strong communication in English and ability to navigate complex, evolving project scopes.
Required Qualifications
- Minimum 10 years relevant work experience in IT Service Operations
- Bachelor’s Degree or Equivalent Certification in IT and/or Communications and Electronics system
- Strong knowledge in IT Service Management processes & Integration Support
- Technical familiarity with SQL, API integrations, monitoring tools, logs, and troubleshooting
- Strong understanding of Agile and DevOps delivery
- Strong Knowledge of Site System & Hosting platforms and technologies
- Demonstrable experience in vendor and contract management
- Strong experience with information risk management and IT controls operations
- Excellent communication skills. Good Business English, written and oral
- Good Analytical skills
- Result oriented
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.