Application Support Manager
On-siteKingston, Kingston, Jamaica
Job Summary
Lead and direct the applications support team and external suppliers in managing business software applications across the CB group, with a focus on ERP tools and third-party integrations. Architect, install, and configure systems, workflows, and protocols to drive efficiency, while managing technical support responses for database and application issues to minimize business impact. Lead research and procurement of software applications, oversee User Application Testing (UAT) for upgrades, and conduct regular reviews to ensure compliance with security, audit, and national policy guidelines. Develop operational metrics, monitor team performance against OLA targets, and manage capital and operational budgets for application requirements. Requires a first degree in computer science, 3+ years as an Application Support Manager, and 5 years with ERP software in the production and distribution industry.
Required Qualifications
- A first degree in computer science
- 3+ years of experience as an Application Support Manager
- Extensive experience in successful application deployment, testing, and integration in a multi-company setup
- Proven understanding of Agile methodologies
- Demonstrated experience with workflow and data analysis
- Experience with databases (e.g. MS SQL, MYSQL)
Desired Qualifications
- A first degree in computer science (preferred)
- 5 Years of experience working with ERP software
- Experience in the production and distribution industry
- Experience working within the ITIL framework for service delivery
- Certification
- Proficiency in coding languages (e.g., Java, Python)
- Familiarity with cloud platforms (e.g., Azure, AWS)
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