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Application Support Intermediate Analyst
$79,320–$110,680 year
On-site · Mississauga, Ontario, Canada
Job Summary
Application Support Intermediate Analyst at Citi provides technical and business support for Citi Applications, acting as a liaison between users/traders and technology teams, participating in releases and post-release checks, disaster-recovery testing, and delivering documented supporting materials. The role emphasizes analytical thinking, data analysis, risk and security considerations, and collaboration with development colleagues to prioritize fixes, with responsibilities spanning incident handling, problem management, and ensuring quality of service across related teams.
Required Qualifications
- Bachelor’s/University degree or equivalent experience
- 2-5 years experience
- Basic knowledge or interest about apps support procedures and related technical areas
- Participation in some process improvements
- Knowledge/ experience of problem Management Tools
- Good customer service, communication and interpersonal skills
- Strong written and verbal communication skills
- Understanding of financial markets and products
- Ability to plan and organize workload
- Ability to work with limited supervision
- Ability to exercise independent judgment and autonomy
- Knowledge of issue tracking and reporting tools
- Ability to liaise between users/traders and technology groups
- Experience with risk assessment and security considerations
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