Application Support Engineer
On-siteMelbourne, Victoria, Australia
Job Summary
Investigate and resolve incidents and service requests across Vix solutions by troubleshooting issues in applications, operating systems, databases, and supporting infrastructure to identify root causes and restore service. Use logs, monitoring tools, SQL queries, and diagnostic information to analyze system behavior, while collaborating with customers and internal teams to communicate clearly throughout the issue lifecycle. Support application deployments, configurations, and upgrades, followed by system testing and validation after changes or resolutions. Create and maintain technical documentation, knowledge articles, and troubleshooting guides to improve system reliability and support processes. Prioritize effectively across multiple incidents while staying organized and comfortable working independently within a customer-focused team environment.
Required Qualifications
- Previous experience in an Application Support, Technical Support, Systems Support or similar technical role
- Good working knowledge of Windows and/or Linux environments
- Experience working with SQL databases, including the ability to query data as part of troubleshooting and investigation
- A good understanding of networking fundamentals and protocols
- A structured approach to troubleshooting, with the ability to analyse information and work through technical problems logically
- Strong communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences
- A customer-focused mindset and a willingness to take ownership of issues through to resolution
- The ability to prioritise effectively and remain organised when working across multiple incidents or requests
- Comfortable working independently while collaborating closely with colleagues across different teams
- Curiosity and a willingness to learn new technologies, applications and systems
Desired Qualifications
- A degree in Computer Science, Engineering or a related discipline
- Experience within public transport, ticketing, payments or other high-availability technology environments
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