Application Support Engineer
$95,000–$110,000 year
On-siteEl Segundo, California, United States
Job Summary
Support assigned enterprise applications by monitoring health, troubleshooting integration and database issues, and implementing configuration changes to ensure reliability and security. Develop automation scripts in Python, PowerShell, or Bash to improve operational efficiency and manage application deployments, upgrades, and patches within established change management processes. Collaborate with developers, infrastructure teams, and vendors to resolve technical problems, while creating documentation and generating performance metrics for continuous improvement. Participate in disaster recovery testing and incident management to meet service level agreements.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering
- 3+ years of experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems
- 5+ years of equivalent progressive experience supporting enterprise applications, SaaS platforms, cloud applications, or business systems
- Experience supporting enterprise business applications in production environments
- Experience troubleshooting application issues involving databases, APIs, integrations, and application configurations
- Working knowledge of REST APIs, web services, integration technologies, and data exchange processes
- Experience writing SQL queries for troubleshooting, reporting, and data analysis
- Working knowledge of software development lifecycle (SDLC), change management, and IT service management practices
- Experience supporting cloud-based applications and platforms such as Microsoft Azure, AWS, or Google Cloud Platform
- Understanding of application security, authentication, user provisioning, role-based access, and security best practices
- Experience with application monitoring, logging, and performance monitoring tools
- Strong analytical, troubleshooting, organizational, and problem-solving skills
- Ability to communicate effectively with technical teams, business users, and third-party vendors
- Ability to manage multiple priorities while maintaining attention to detail and meeting deadlines
Desired Qualifications
- Experience using PowerShell, Python, Bash, or similar scripting languages to automate operational tasks
- Experience supporting media, publishing, broadcasting, subscription, CRM, ERP, or customer-facing business applications
- Experience supporting application integrations using REST APIs, middleware, or ETL tools
- Familiarity with ITIL service management principles
- Experience participating in application implementations, upgrades, or migration projects
- Knowledge of relational database design and performance optimization
- Relevant certifications such as ITIL Foundation, Microsoft Azure Fundamentals, AWS Cloud Practitioner, CompTIA Network+, Security+, or similar technical certifications
- Experience supporting SaaS and hybrid cloud environments
- Experience using ticketing systems such as ServiceNow, Jira Service Management, or similar platforms
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