Application Support Engineer
On-site · Goshen, Indiana, United States
Job Summary
As an Application Support Engineer, you will maintain, monitor, and service key application systems, collaborating with departments to maximize operational efficiency, reduce downtime, and automate processes. Responsibilities include software installation and maintenance, ticket resolution, vendor communication, change control processes, and providing on-call support. The role demands strong technical and problem-solving skills, with experience in coding and collaboration to address moderately complex issues in a financial institution setting.
Required Qualifications
- 5+ years of coding experience preferably at a financial institution
- 3+ years collaborating with users to solve application technical problems
- Proficient in two or more programming languages
- Must have and maintain a valid driver's license
Desired Qualifications
- Demonstrated ability to collaborate directly with various internal staff/teams
- Strong technical skills and good business knowledge
- Demonstrate investigative techniques and problem-solving skills
- Strong technical background with ability to perform and deliver under pressure
- Ability to provide world-class member service
- Professional level of verbal and written communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Advanced analytical skills
Additional Requirements
- Must comply with all company policies and procedures
- Must be able to perform responsibilities with composure under stress
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