Application Support Engineer I
Remote · Bengaluru, Karnataka, India or IN
Job Summary
The Application Support Engineer I is responsible for rapid identification, ownership, and resolution of application-level issues while acting as the primary technical liaison between customers and the internal teams. Key responsibilities include executing application sanity tests, providing remote troubleshooting support, collaborating with technical teams for application patches and upgrades, and training others in support procedures. Essential qualifications include a BA/BS in Computer Science or a related field, extensive experience with mission-critical software, and strong problem-solving, communication, and technical skills. Candidates should be detail-oriented and service-minded.
Required Qualifications
- BA/BS degree in CS or technical degrees
- 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications
- Strong understanding of highly complex technical implementations which may include relational databases, networking, server set-up, single sign on and system administration
- Excellent verbal and written communication skills
- Proven problem solver who loves tackling difficult challenges and quickly arrives at the best solution
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