Application Support Engineer
Hybrid · Sant Joan Despí, Catalonia, Spain
Job Summary
Application Support Engineer responsible for incident, problem, change and service request handling across production environments, providing advanced application-level and operational support, mentoring L1 engineers, and driving monitoring improvements and automation. Key duties include in-depth technical analysis of incidents, collaboration with application, database, IT stack, and R&D teams, ensuring SLA targets and KPIs, maintaining monitoring dashboards (Splunk/ITSI/Nagios/Nagios-like tools), managing tickets in JIRA, coordinating follow-the-sun support, and contributing to knowledge management and process improvements. Requires strong Linux and database knowledge, experience with monitoring and ticketing tools, ITIL-aligned practices, scripting/automation capabilities, and clear technical communication in English.
Required Qualifications
- Strong experience in application support and production operations
- Advanced operational knowledge of Linux operating systems
- Log analysis and troubleshooting of distributed applications
- Database knowledge (SQL / NoSQL – Oracle, Couchbase is a plus)
- Experience with monitoring tools (Splunk, ITSI, Thruk, Nagios – plus)
- Knowledge of ITIL-based service management processes (SNOW is a plus)
- Bug tracking and collaboration with R&D teams (JIRA)
- Scripting and operational tooling for production environments
- Knowledge of secure production environments
- Soft Skills: ability to work accurately under pressure, analytical mindset, attention to detail, strong communication in English, team-oriented mindset
- Ability to document and explain technical topics clearly
- Familiarity with onboarding, integration, and configuration of applications (optional/senior additions)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.