Application Support Engineer
Hybrid · London, England, United Kingdom
Job Summary
The role focuses on troubleshooting and resolving complex incidents for business applications, owning incident resolution, and driving continuous service improvement. Responsibilities include leading incident management and post-incident reviews, developing and maintaining metrics for incident and problem management, educating teams on best practices, and communicating effectively with stakeholders to ensure operational excellence. The ideal candidate has a university degree with 3+ years in a client-facing technical support role, strong SQL Server experience (including constructing queries and using SSMS), solid Windows/ IIS knowledge, and familiarity with Azure. ITIL experience is a bonus, and insurance software domain familiarity (Lloyd’s of London market) is advantageous. The team is based in multiple locations but the posting indicates a hybrid work arrangement in London, UK.
Required Qualifications
- University degree
- 3+ years of relevant work experience
- Experience in client-facing technical support
- Experience with Microsoft SQL Server in production
- Knowledge of Windows desktop/server environments
- Knowledge of IIS and server certificates
- Analytical and problem-solving skills
- Excellent verbal and written communication
- Ability to translate technical information for non-technical users
- Collaborative team-oriented mindset
- Insurance services experience is a plus
- ITIL experience is a bonus
- Azure experience welcome
- Emotional intelligence and flexibility
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