Application Support Engineer
On-siteManila, Metro Manila, Philippines
Job Summary
Monitor system alerts and respond promptly to minimize downtime across critical business systems. Investigate and resolve issues within multiple components by analyzing logs, debugging UiPath automation scripts, and troubleshooting bot failures. Collaborate with cross-functional teams to gather information, provide timely updates on resolution, and document troubleshooting steps to build a knowledge base. Contribute to continuous improvement of support processes and proactively identify potential challenges before they impact operations. Perform this work independently while maintaining strong communication with technical and non-technical stakeholders.
Required Qualifications
- Expert proficiency in UiPath Robotic Process Automation (RPA)
- Strong understanding of automation workflows and process optimization techniques
- Experience in debugging and troubleshooting automation scripts and bots
- Familiarity with integration of RPA tools with other enterprise systems
- Ability to analyze logs and system outputs to identify issues effectively
- Good communication skills to interact with technical and non-technical stakeholders
- Minimum 2 years of experience in UiPath Robotic Process Automation (RPA)
- Minimum 2 year(s) of experience
- Required active participation/contribution in team discussions
- Contribute in providing solutions to work related problems
- Collaborate with cross-functional teams to gather information and provide timely updates on issue resolution
- Document troubleshooting steps and solutions to build a knowledge base for future reference
- Assist in the continuous improvement of support processes to enhance service quality
- Monitor system alerts and respond promptly to minimize downtime and business impact
- This position is based at our Manila office
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