Application Support Engineeer - Workforce Software
On-siteJohannesburg, Gauteng, South Africa
Johannesburg, Gauteng, South AfricaOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Analyze, troubleshoot, and resolve Workforce Software (ADP/WFS) incidents and service requests within agreed SLAs while supporting users on scheduling, time tracking, and workforce queries. Execute configuration changes, impact analysis, and testing for enhancements; perform functional and integration testing for deployments. Monitor system performance, integrations, and interfaces to identify risks and improvement opportunities. Partner with business stakeholders and vendor teams to ensure service continuity and contribute to documentation and automation initiatives.
Required Qualifications
- Hands-on Workforce Software (WFS / ADP) functional and/or technical experience
- particularly Time & Attendance
- custom reports
- Job Scheduler
- Solid understanding of workforce scheduling and time management processes
- Strong incident analysis and troubleshooting capability
- Exposure to AMS / ITIL-based delivery models
- Experience in reporting, scripting or configuration
Desired Qualifications
- Experience supporting complex enterprise workforce management solutions in a managed services environment
- Familiarity with integrations and release management
- Ability to work effectively in a shared-capacity AMS team
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