Application Support DevOps Engineer
$129,000–$193,500 year
HybridBoston, Massachusetts, United States
Job Summary
Deploy, upgrade, and manage a containerized workspace streaming platform on Kubernetes, customizing Helm charts and designing namespaces for API, manager, and proxy components. Build and maintain custom Docker images and VM agent pools to support desktops, browsers, and GPU-accelerated workloads while operating underlying infrastructure across AWS, Azure, and GCP. Automate image builds, vulnerability scanning, and configuration rollouts via CI/CD pipelines, then monitor platform health, tune performance thresholds, and drive root-cause analysis on connectivity issues. Manage networking, TLS certificates, ingress, and secure routing, partnering with Security teams to integrate identity providers and compliance controls. Document runbooks and mentor support staff on operating the platform.
Required Qualifications
- 5+ years of experience in a DevOps, SRE, platform engineering, or application support role supporting production workloads
- Strong hands-on experience with Kubernetes (deployments, services, ingress, Helm, RBAC, troubleshooting pods and networking) in real production environments
- Deep Docker expertise, including authoring multi-stage Dockerfiles, building and optimizing images, managing private registries, and debugging container runtime issues
- Solid Linux systems administration skills (Ubuntu or Debian preferred), including scripting in Bash and at least one of Python or Go for automation and tooling
- Working knowledge of at least one major cloud provider (AWS, Azure, or GCP), including compute, networking (VPC, subnets, security groups), storage, IAM, and managed Kubernetes offerings
- Strong networking fundamentals, including TLS and PKI, DNS, HTTP and HTTPS proxies, reverse proxies, load balancers, and common troubleshooting tools (tcpdump, curl, dig, kubectl exec)
- Experience building CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or similar) for image builds and Kubernetes deployments
- Comfort operating and patching Linux VMs and servers in a production setting, including creating reproducible VM images (Packer, cloud-init, or equivalent)
- Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text.
Desired Qualifications
- Experience with Rancher, RKE2, EKS, AKS, or GKE
- Bonus: Experience with Infrastructure-as-Code (Terraform, Ansible), KubeVirt or Harvester, GPU-enabled container workloads, session streaming or VDI platforms, SAML or OIDC integration, or running regulated environments (FedRAMP, HIPAA, PCI)
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