Application support Consultant Linux and Oracle

Handle incoming customer support requests via phone, email, or chat, analyzing daily usage issues of Nextlane software solutions to provide clear guidance and resolutions. Log, qualify, and document all tickets accurately while prioritizing based on established SLAs, escalating complex technical incidents to specialized teams or the Back Office with full context. Maintain a professional communication style to build trust, ensuring customers are informed of progress and timelines. Contribute to internal knowledge bases and share recurring issues to drive continuous improvement. Collaborate with Infrastructure and Sales teams on cross-functional matters. Requires Oracle and Linux expertise, English (B2) and French (native/C1), with a remote schedule of up to three days per week.