Application Support Call Center Representative
Hybrid · Middleburg Heights, Ohio, United States
Middleburg Heights, Ohio, United StatesHybridFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Provide Help Desk and phone support for EDI revenue cycle management applications. Use proprietary ticketing application to log, track, and escalate client’s EDI issues. Translate, troubleshoot, and triage EDI client issues. Research, document, and outline technical concerns, edit changes and other conflicts as they arise. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).
Required Qualifications
- High school diploma or GED
- General computer knowledge
- Demonstrated successful customer support experience
- Strong ability to multitask and prioritize work effectively
- Ability to maintain confidentiality
- Medical billing knowledge and experience preferred
- Team-oriented mindset
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