Application Support Call Center Representative

Application Support Call Center Representative handles Help Desk and phone support for EDI revenue cycle management applications; uses a proprietary ticketing application to log, track, and escalate client’s EDI issues; translates, troubleshoots, and triages EDI client issues; researches, documents, and outlines technical concerns and edits changes as they arise; works in a hybrid setup with 3 days per week onsite after training; collaborates to resolve incidents with a focus on customer satisfaction; requires a high school diploma or GED, general computer knowledge, and demonstrated customer support experience; preferred medical billing knowledge and ability to maintain confidentiality.