Application Support Analyst (MST/ PST time zone)
$85,000–$85,000 year
RemoteUnited States
Job Summary
Monitor logs, automated processes, and user incident reports to identify alerts, errors, and aging workflows requiring analysis and resolution. Troubleshoot issues from these sources to define and resolve complex application problems, while collaborating with PMO and business leads to manage application configuration, interfaces, and new data set imports. Document workflows, produce process flow diagrams, and update support procedures and knowledgebases to aid future troubleshooting and development. Ensure the proprietary MS-SQL enterprise business solution is supported to the highest standard with maximum productivity and efficiency.
Required Qualifications
- Bachelor's or Associate's degree in Health Informatics, Information Technology, Computer Science, or related field OR equivalent work experience or certifications
- 2+ Years Application Support experience
- Experience analyzing data with SQL
- Ability to solve complex technical problems
- Knowledge of T-SQL for data analysis and troubleshooting
- Ability to collaborate within a team environment and discuss issues and solutions
- Ability to identify data patterns or issues and problem solve with developers
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Ability to work both independently and as part of a team
- Excellent customer service skills
- T-SQL skills
- Office 365 skills including SharePoint and Visio
- Excellent written and spoken English
Desired Qualifications
- Ability to read and understand C#, JavaScript and/or PowerShell preferred
- Understanding of change and release management preferred
- Experience working with C#, or similar OOP language, JavaScript preferred but not required
- Experience with ticketing systems such as Jira or Service Now preferred
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