Application Support Analyst
HybridManila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesHybridFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Provide application support across multiple channels including phone, portal, email, and chat while adhering to SLA targets. Troubleshoot issues related to core application workflows, financial modules, data integrity, and integrated third-party platforms. Investigate and resolve problems independently, managing and prioritizing support tickets with clear documentation. Collaborate with internal teams to bridge the gap between business users and technical systems, ensuring a seamless client experience.
Required Qualifications
- Experience in B2B SaaS product support (email, chat, on-call)
- Client-facing experience with strong communication skills
- Demonstrated troubleshooting and problem-solving capability
- Basic SQL or data analysis experience for investigation purposes (if required)
- Experience working with ticketing systems (e.g. ServiceNow, Jira, Zendesk)
- Exposure to system integrations, interfaces, or multi-system environments
- Experience supporting property management or industry-specific software
- Understanding of integrations, APIs, or middleware concepts
- Experience in cloud/SaaS environments
- Exposure to data analysis, reporting, or workflow troubleshooting
- May include rostered hours to support customers across different time zones
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