Application Support Analyst
$50,000–$55,000 year
HybridToronto, Ontario, Canada or Montréal, Quebec, Canada
Job Summary
Investigate and troubleshoot application problems while liaising with business units, vendors, and IT groups for timely resolution. Apply advanced subject matter knowledge to resolve business issues and act as a subject matter expert for application systems. Contribute to the development of new ideas, methods, and processes for supported business units, providing guidance to Business Analysts and other IT staff. Review reports including test bookings, failed bookings, and QA reports, and write or maintain application support documents. Offer support on merge back and TTS emulators, with occasional after-hours coverage during implementations and on-call support as required.
Required Qualifications
- Minimum 2 years' experience in an application support role
- Minimum 2 years' experience in a technical support role
- College or University degree or certificate in Computer Science or equivalent in an IT related field
- Good knowledge of Microsoft Suite of products
- Strong conceptual, analytical, and problem-solving skills
- High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
- Sensitivity to and skilled in satisfying customer needs and concerns
- Excellent communications skills, both written and verbal
- Very good knowledge of travel systems
- Occasional after-hours support (including evenings & weekends) during implementations
- Some on-call support as required
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