Application Support Analyst - Front Office - Fixed Income Sales & Trading - AVP
$60,000–$80,000 year
HybridParis, Île-de-France, France
Job Summary
Provide day-to-day production support for Front Office trading applications, ensuring high service availability and operational stability across critical Sales & Trading platforms. Manage incidents, conduct root cause analysis, and drive permanent resolution of recurring issues while minimizing business impact. Support electronic trading platforms including TOMS, eTOMS, and ION Anvil, collaborating closely with traders, sales teams, and external vendors. Participate in incident management, production readiness, and continuous service improvement activities within an international support model. Work within an ITIL-aligned organization to contribute to new business initiatives and platform enhancements.
Required Qualifications
- Experience supporting Front Office trading applications within a production or application support environment
- Strong analytical and troubleshooting skills with the ability to manage incidents under pressure and minimise business impact
- Excellent communication and stakeholder management skills, with the ability to engage effectively with traders, sales teams, technology teams, and external vendors
- Experience providing production support for business-critical applications within a financial services environment
- Knowledge of electronic trading platforms, Front Office workflows, and the operational requirements of Sales & Trading businesses
- Demonstrated experience managing production incidents, problem resolution, and root cause analysis
- Strong understanding of service management principles, production governance, operational risk, and audit requirements
- Ability to work effectively with traders and business users in a fast-paced trading environment
- Experience supporting application releases, system upgrades, and change implementation activities
- Strong organisational skills with the ability to prioritise competing demands and manage workloads effectively
- Excellent communication, stakeholder management, and collaboration skills
- Fluency in English, both written and spoken
Desired Qualifications
- Experience supporting Fixed Income trading platforms such as TOMS, eTOMS, ION Anvil, Bloomberg, or similar trading applications
- Knowledge of Fixed Income products including Credit, Repo, and Rates
- Experience working within an ITIL-aligned production support organisation
- Exposure to vendor management, service review processes, and third-party application support models
- Experience participating in on-call support, release management, or out-of-hours production support activities
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