Application Support Analyst, D365 F&O
$65,000–$72,500 year
On-site · Vaughan, Ontario, Canada
Job Summary
As an Application Support Analyst, you will support the stability and operation of Sporting Life Group's ERP Microsoft Dynamics 365 F&O and integrated retail systems. Your responsibilities will include monitoring system health, resolving incidents, and ensuring data integrity across core retail ERP modules. You will troubleshoot issues, support releases, and maintain operations during peak periods. The role requires a minimum of 5 years' experience in application support, with specific expertise in D365 F&O and SQL. Strong analytical and communication skills are essential for interacting with business and technical teams.
Required Qualifications
- Minimum University or College diploma in Computer Science/Engineering, or an acceptable combination of education and relevant experience
- Minimum 5+ years’ experience supporting and maintaining applications and Integrations
- 2+ years of experience with Microsoft D365 Finance and Operations
- Experience supporting core ERP modules such as Finance, Supply Chain, Retail Store operations
- Hands-on experience with Data Management Framework (DMF) in Microsoft Dynamics 365 F&O, including data entities, import/export projects, and recurring integrations
- Strong understanding of batch job processing, including monitoring, troubleshooting failures, and managing job dependencies
- Experience working with LCS (Lifecycle Services) for environment monitoring and issue tracking
- Experience supporting integrations between ERP and E-commerce platforms (e.g., Salesforce Commerce Cloud) and other 3rd party applications
- Proficient in SQL, with the ability to write queries for data analysis and support application troubleshooting
- Strong analytical and troubleshooting abilities
- Excellent communication skills, capable of interacting with both technical and non-technical stakeholders
Desired Qualifications
- Experience with Salesforce applications is nice to have
- Familiarity with incident and problem management processes
- Familiarity with a Retail Business and Retail ERP systems is very desirable
Additional Requirements
- This posting is for an open existing role in our organisation.
- Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities.
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