Application Support Analyst - Charlotte, NC

Manage day-to-day operations of the departmental software application by providing first and second-line support, resolving technical queries, and communicating solutions directly to customers. Monitor and respond to open tickets in the incident management system, troubleshoot alerts, and escalate unresolved issues to appropriate sections. Prioritize service requests and incidents while ensuring daily health checks of applications, scripts, and infrastructure. Collaborate with Account Managers on change requests and work with developers to install updates and optimize system performance. Establish user accounts, onboard new Meck Administrators to the Learning Management System (LMS), and manage administrator functions including course assignments, class setups, and report creation. Identify opportunities for process improvement and document technical processes to support departmental initiatives.