Application Support Analyst
On-siteNoida, Uttar Pradesh, India
Job Summary
Manage and resolve technical support tickets for APEX's apexportal Solutions software applications by partnering with Product and R&D teams to prioritize issues. Serve as the primary contact for client IT departments, troubleshooting network, database, and software problems while configuring system settings and executing unit/integration/acceptance testing. Create rules and data transfer mappings using SQL queries, lead interface testing to reconcile client ERP systems, and manage scheduled software upgrades. Present technical overviews to clients during upgrade planning and enforce corporate security standards. Requires a Bachelor's degree, 1-2 years of SQL experience, and exposure to ERP systems like SAP or Oracle.
Required Qualifications
- Bachelor's degree in information technology, Computer Science, Business, Finance, Accounting or related field
- 1-2 years of experience in SQL
- Good working knowledge of Microsoft Office (in particular Excel and Outlook)
- Knowledge of FTP, secure FTP, and PGP
- Knowledge of using Command Prompt and its commands
Desired Qualifications
- Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
- Customer-facing experience with large customers preferred
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