Application Support Analyst
On-siteChisinau, Chișinău Municipality, Moldova
Chisinau, Chișinău Municipality, MoldovaOn-siteFull TimeBachelors DegreeSoftware ServicesMedium
Full TimeBachelors DegreeMediumSoftware Services
Job Summary
Provide technical, administrative, and implementation support for applications while adhering to ITIL processes and Service Level Agreements. Investigate and resolve incidents, problems, and service requests by analyzing live and test environments to minimize mean time to repair. Manage user licenses, configure application setups, and implement monitoring, backup, and retention policies to ensure system stability and data integrity. Perform root cause analysis and propose enhancements to improve performance and reliability. Available for 24/7 on-call support to respond to urgent requests outside regular hours.
Required Qualifications
- Bachelor's degree or equivalent experience and training
- 2-3 years' experience in IT support
- Ability to work independently on most tasks
- Basic understanding of database environments as Microsoft SQL or Oracle
- Good querying skills on T-SQL or PL/SQL
- Advanced knowledge of technical English
- Excellent communication skills
- Coordination skills
- Demonstrable experience in following ITIL processes
- Strong attention to detail
- Understanding the fundamentals of configuration associated with a programming language (e.g. webconfig for C#, stopping and starting Java webservices, understanding of IIS webserver for .NET, etc.)
- Basic knowledge of operating systems e.g. Windows Server, Azure, Linux, directory services such as Microsoft Active Directory / Microsoft Entra
- Available for on call support 24/7 service where is expected to be available to respond to urgent requests or situations outside of regular work hours
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