Application Specialist- PAS
On-siteWindsor, England, United Kingdom
Job Summary
Review proposal and tender documentation, analyze customer processes, and identify gaps in functionality to propose standard InterSystems solutions that minimize variations. Conduct Edition Proposed solution presentations, Customer Induction workshops, and product demonstrations while delivering training to clinicians and Customer Trainers. Set up site configurations, create validation scripts, and support data migration and Go-Live activities. Troubleshoot issues during implementation, log errors and change requests, and complete support handover processes. Travel up to five days weekly to customer sites across UK private and public hospitals. Maintain traceable documentation and assist colleagues in spreading application knowledge for the PAS / Revenue Cycle Management module.
Required Qualifications
- Healthcare background
- In-depth knowledge understanding of PAS rules and billing workflows
- Knowledge of PAS processes in UK private and public hospitals
- Available to visit customer sites
- Possibility of spending up to 5 days away from home each week
- At least 3 years' experience working in healthcare
- Good understanding of PAS processes in UK
- Deep understanding of PAS rules and workflows and requirements within the private and public hospitals in UK
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
- Excellent communication skills
- Experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians
- Confidently delivering strong messaging
Desired Qualifications
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
- University degree in Science or Engineering or Clinical
- Proficiency in English
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