Application Specialist (24281)
$31,200–$31,200 year
On-siteCarrollton, Texas, United States
Job Summary
Diagnose application issues for Cantex's EHR suite including Homecare Home Base, PointClickCare, Netsmart myUnity, and NetHealth by troubleshooting, collaborating with vendors, and guiding users through step-by-step technical assistance. Create knowledge base articles, maintain documentation resources, and ensure timely resolution of application-related tickets while prioritizing and managing multiple open issues simultaneously. Ask targeted questions to identify root causes, deliver prompt feedback, and log all issues in the ticketing system. Prepare accurate reports on application performance and issue trends. Full-time role with standard business hours in Carrollton, TX.
Required Qualifications
- Bachelor's degree in Computer Science, Programming, Information Systems, or related field
- Proven experience as an Application Specialist or similar role
- Hands-on experience with Homecare Home Base, PointClickCare, Netsmart myUnity, or NetHealth
- Strong understanding of cloud-hosted healthcare applications
- Ability to diagnose and troubleshoot application issues
- Familiarity with remote desktop tools and help desk ticketing systems
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical assistance verbally and in writing
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