Application Operations Engineer
HybridParis, Île-de-France, France
Job Summary
Validate new customer deployments against documentation and alert thresholds before accepting operational ownership. Triage incoming tickets, reproduce application defects in test environments, and escalate unresolved software issues to the L2 engineering team with targeted log data. Execute scheduled configuration changes, system health audits, and remote software updates on live production environments. Write internal runbooks and technical troubleshooting guides to standardize incident resolution workflows. Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams. Participate in a scheduled night and weekend on-call rotation.
Required Qualifications
- 3+ years supporting live production software environments within technical support, system administration, deployment engineering, or site reliability engineering (SRE)
- Direct experience with Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics
- Experience navigating hybrid environments combining physical hardware, TCP/IP networking (DNS, VPNs, firewalls, VLANs), and cloud services
- Experience providing technical timelines and status updates to internal stakeholders during critical incidents
- Professional fluency in English
- Availability to participate in a scheduled night and weekend on-call rotation
Desired Qualifications
- French language proficiency
- Hands-on experience with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus
- Background in IoT, edge computing, or computer vision environments
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