Application Engineer

Provide exceptional technical support to customers for AI in-memory computing products and SDKs; collaborate with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality; identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction; create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively; act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions; maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends; provide training to customers on proper use and best practices of our products; collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions; foster long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance; offer guidance to customers on optimizing performance of their applications through our solutions; monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction; collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure alignment of customer needs with product development.