Application Engineer- Onboarding
On-sitePune, Maharashtra, India
Job Summary
Validate customer requirements and configure Litmus Edge and Litmus Edge Manager for proof-of-concept projects, pilots, and production deployments across the EMEA region. Lead technical implementation activities, develop solution approaches to maximize customer value, and maintain internal solution libraries and deployment best practices. Provide Level 2 technical support to the Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution while participating in an on-call rotation for 24x7 coverage. Partner with Sales Engineers, Account Managers, and Product teams to support pre-sales transitions, architecture reviews, and product feedback loops.
Required Qualifications
- Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment
- Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
- Working knowledge of scripting or coding using Python, JavaScript, or similar languages
- Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
- Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners
- Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment
Desired Qualifications
- Experience with Litmus Edge, Litmus Edge Manager, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
- Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities
- Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events
- Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation
- Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value
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