Application & Automation Engineer
On-siteNew Orleans, Louisiana, United States
New Orleans, Louisiana, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Support the Museum's Digital Asset Management platform and business applications by troubleshooting issues, managing user access, and coordinating with vendors to resolve integration failures and workflow errors. Develop and maintain automations using Microsoft 365, Power Automate, and scripts to reduce manual work, while ensuring data synchronization and reporting accuracy through Power BI and Excel-based tools. Partner with IT, business departments, and stakeholders to document configurations, clarify technical ownership, and improve support processes for reliable, secure application operations.
Required Qualifications
- 3+ years of experience in application support, systems analysis, automation, integration support, software support, or related IT role
- Experience supporting business applications in a production environment
- Working knowledge of application configuration, permissions, user access, workflows, data imports/exports, and vendor support processes
- Experience with automation, scripting, APIs, reporting tools, or low-code/no-code workflow tools
- Ability to troubleshoot application issues across users, data, integrations, permissions, and vendor platforms
- Strong documentation skills
- Strong customer service and communication skills
- Ability to work with both technical teams and non-technical business users
- Ability to manage multiple priorities and support requests in a resource-constrained environment
Desired Qualifications
- Experience with Digital Asset Management platforms, especially NetX
- Experience supporting cultural institution, museum, archival, collections, media, or digital content workflows
- Experience with Microsoft 365, SharePoint, Power Automate, Power BI, SQL, REST APIs, scripting, or workflow automation
- Familiarity with metadata, digital asset workflows, file movement, content publishing, or media management processes
- Experience supporting integrations between SaaS platforms, databases, file systems, and reporting tools
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