Application Analyst, Willow
$98,000–$110,000 year
RemoteUnited States
Job Summary
Configure, maintain, and optimize Epic Willow Ambulatory applications and pharmacy workflows, including ERX records, medication dispensing, and compounding configurations. Analyze outpatient, retail, and specialty pharmacy operations to translate clinical and business requirements into effective system solutions. Troubleshoot production incidents, e-prescribing errors, and application-related user issues while supporting integrations with point-of-sale and third-party pharmacy technologies. Perform unit, integrated, and user acceptance testing for maintenance releases, application enhancements, and major Epic upgrades. Collaborate with pharmacy leadership, revenue cycle teams, and vendors to ensure system alignment with operational and regulatory requirements. Develop documentation, workflow diagrams, and training materials, then provide end-user support to ensure successful adoption of new workflows.
Required Qualifications
- Current Epic Willow Ambulatory Certification
- Minimum of 3 years of experience supporting Epic Willow Ambulatory applications within a healthcare environment
- Strong understanding of outpatient, retail, and specialty pharmacy operations
- Experience configuring and maintaining ERX, medication dispensing, compounding, and charging workflows
- Experience troubleshooting pharmacy application issues, interfaces, and integration workflows
- Knowledge of pharmacy system testing methodologies, upgrades, and application lifecycle management
- Strong analytical, problem-solving, and customer service skills
- Excellent written, verbal, and interpersonal communication abilities
- Ability to manage multiple priorities and work effectively in a fast-paced healthcare environment
Desired Qualifications
- Bachelor's degree in Information Technology, Healthcare Administration, Pharmacy, Clinical Informatics, or a related field
- Experience supporting Federally Qualified Health Centers (FQHCs) or multi-site healthcare organizations
- Experience with the 340B Drug Pricing Program, including compliance, audit readiness, and operational support
- Familiarity with pharmacy revenue cycle processes and charge capture workflows
- Experience supporting specialty pharmacy operations
- Knowledge of pharmacy automation, dispensing technologies, and point-of-sale system integrations
- Experience participating in Epic implementations, upgrades, and optimization initiatives
- Additional Epic certifications related to pharmacy, clinical, or interoperability applications
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