Application Analyst II - Patient Experience
On-siteNational, Maryland, United States
Job Summary
Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication. Manage application and team documentation through proper document management lifecycles while maintaining relationships with software vendors. Plan and execute application upgrades, ensuring systems stay patched for security vulnerabilities. Participate in the entire application lifecycle, including implementations, upgrades, and data archiving. Lead smaller analyst-led projects by scheduling calls, coordinating with team members, and tracking follow-ups. Gain proficiency in clinically integrated hospital and physician office workflows. Some roles may require participation in an on-call rotation for 24x7 support.
Required Qualifications
- Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field
- 8+ years' industry experience
- 5 years' experience in healthcare IT or equivalent IT application analyst position
- Proven analytical thinking and problem-solving skills
- Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
- Excellent communication and customer service abilities
- Experience in managing application support and documentation
- Ability to work collaboratively in a team-oriented environment and independently
- Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)
- Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status
- Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving
- Work well independently, requesting help only when needed
- Escalate appropriately after completing due diligence/proper investigation
- Achieve necessary certifications and continue professional development
- Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications
- Travel as necessary to support the business
Desired Qualifications
- Experience in clinically integrated hospital and physician office workflows (both clinical and business)
- Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)
- Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status
- Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving
- Work well independently, requesting help only when needed
- Escalate appropriately after completing due diligence/proper investigation
- Achieve necessary certifications and continue professional development
- Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications
- Travel as necessary to support the business
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