Application Analyst I -Revenue Cycle-Hybrid
HybridRochester, Minnesota, United States
Job Summary
Provide end users with fundamental technical support for Epic applications by responding to help desk tickets and on-call requests. Coordinate activities on behalf of the IS organization, analyze problems, and recommend corrective actions for software maintenance and upgrades. Develop and execute test scripts for new system builds, then deliver go-live and ongoing application support. Implement system updates, communicate changes to super users and end users, and coordinate training design and development. Serve as the liaison between end users, subject matter experts, and the vendor implementation team while driving continuous improvement in training impact.
Required Qualifications
- Hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses
- Ability to work well in team environments
- Demonstrated excellent interpersonal communication skills
- A quick learner of software and information technology
- Motivated to learn new applications
- Proficient with word processing, spreadsheet, and email software applications
- Ability to execute complex tasks through organization and details driven approach
- Ability to present in a virtual setting
- Demonstrated commitment to effective customer service delivery
- Integrity
- The ability to work productively as a member of a team or work group
Desired Qualifications
- Functional knowledge of the associated application preferred
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