Appliance Service Technician (Denton,TX)
$47,840–$66,560 year
On-siteDallas, Texas, United States
Job Summary
Diagnose and complete in-home repairs on GE Appliances' major appliances using sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs. Operate an assigned service van to customer locations while accurately documenting repairs, routes, and work activities. Promote and sell service contracts, water filters, and related products, always focusing on value-driven solutions and the best customer experience. Manage inventory and maintenance of your service vehicle while following all safety protocols to protect yourself and others. Maintain strong customer satisfaction by deescalating situations and rebuilding customer confidence in our products. Work a flexible schedule with some Saturdays as needed, requiring a valid driver's license and CFC certification within six months.
Required Qualifications
- HS Diploma or General Education Degree (GED)
- 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
- Ability/experience diagnosing and repairing major appliances
- Excellent customer service and communication skills with a responsive, professional approach
- Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
- Ability to work a flexible schedule with some Saturdays as needed
- Have and maintain a valid state driver's license
- Successfully complete background check, physical, and drug screen
- Must have or be willing to obtain CFC Certification within 6 months
- Ability to step up, into, and out of a van and sit for extended periods of time
- Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
- Ability to use often powered hand tools and occasional use of vibratory tools/equipment
- Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required
Desired Qualifications
- 6 plus months of experience with Refrigeration repair
- Experience using Salesforce or similar customer relationship management (CRM) systems
- CFC Certified Certification in appliance repair
- Associate's degree
- Ability to read and interpret wiring diagrams, schematics and other service information
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.