Appliance Service Technician (Brooklyn/Queen, NY)
$49,920–$72,800 year
On-siteBrooklyn, New York, United States
Job Summary
Diagnose and complete in-home repairs on major GE appliances using sound judgment to recommend repair versus replacement based on cost-effectiveness. Operate an assigned service van to customer locations while accurately documenting routes and work activities. Promote service contracts, water filters, and related products to deliver value-driven solutions. Manage inventory and maintain the service vehicle, ensuring all safety protocols are followed. Participate in training sessions to maintain industry expertise and deescalate customer situations. Requires a valid driver's license, CFC certification within six months, and ability to lift 77 lbs. Competitive hourly rates of $24–$35+ with uncapped incentives, provided van, laptop, smartphone, and full benefits on day one. Located in Brooklyn/Queen, NY.
Required Qualifications
- HS Diploma or General Education Degree (GED)
- 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
- Ability/experience diagnosing and repairing major appliances
- Excellent customer service and communication skills with a responsive, professional approach
- Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
- Ability to work a flexible schedule with some Saturdays as needed
- Have and maintain a valid state driver's license
- Successfully complete background check, physical, and drug screen
- Must have or be willing to obtain CFC Certification within 6 months
- Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
- Self-directed and solid team player
- Ability to deescalate situations and rebuild customer confidence in our products
- Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: Ability to step up, into, and out of a van and sit for extended periods of time
- Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
- Ability to use often powered hand tools and occasional use of vibratory tools/equipment
- Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required
Desired Qualifications
- 6 plus months of experience with Refrigeration repair
- Experience using Salesforce or similar customer relationship management (CRM) systems
- CFC Certified Certification in appliance repair
- Associate's degree
- Read and interpret wiring diagrams, schematics and other service information
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