Appeals Assistant
$99,760–$126,228 year
On-siteLethbridge, Alberta, Canada
Job Summary
Serve as a point of contact for Albertans navigating the appeal process, responding to inquiries and assisting with documentation while maintaining neutrality. Review appeal submissions, coordinate hearing logistics, and prepare distribution packages. Maintain appeal records and support panel members during hearings. Identify and escalate sensitive or complex issues, and assist regional meetings and training for panel members. Perform general office administration, including mail handling and front desk duties. Work independently to contribute to the efficient operation of the Appeals Secretariat, supporting over 4,000 annual appeals across ministries.
Required Qualifications
- High School diploma
- Minimum of two years of related administrative experience
- Administrative practices, procedures and standards
- Excellent communication and interpersonal skills
- Ability to work with information technology, including various applications and systems (e.g., SharePoint, Excel, Outlook)
- Ability to organize and prioritize short-term work
- Ability to respond to changing priorities and meeting changing timelines
- Ability to function independently without on-site supervision as well as part of a team
- Ability to creatively problem-solve urgent emerging issues
- Ability to exercise judgment in dealing with sensitive and confidential situations/information
- Time management and organizational skills
- Legal entitlement to work in Canada
- Completion of a criminal records check (CRC) if applicable
Desired Qualifications
- Experience working in a fast-paced, client-focused environment
- Supported case management, appeals, hearings, adjudication, compliance, or other procedural processes
- Reviewed documentation for completeness, accuracy, and adherence to established requirements
- Communicated effectively and empathetically with individuals navigating complex situations
- Managed challenging interactions using sound judgment and de-escalation techniques
- Adapted quickly to changing priorities while maintaining service standards and timelines
- Worked independently with minimal supervision, while recognizing when issues required escalation
- Demonstrated exceptional attention to detail when handling confidential information and maintaining records
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