App Support Analyst I
$58,510–$61,962 year
HybridMelbourne, Florida, United States
Job Summary
Provide tier I desktop and application support for business critical systems, acting as an escalation point for non-routine computer-related problems and unresolved trouble calls. Serve as a technical liaison between IT, vendors, and departments to investigate system issues, assist end users with application questions, and build reports or workflows as needed. Analyze incident reports to reduce problem recurrence, consult with developers on software errors, and test new applications for usability. Revise existing applications through coding or scripting to fulfill business needs, administer business applications, and ensure current, user-friendly documentation is available. Periodically work evenings or weekends during hardware or software implementation to maintain production systems while meeting project deadlines.
Required Qualifications
- 1-3 years of computing and application support
- Associate's degree, technology-related course of study
- equivalent specialized training in a recognized technical program
- vocational school training
- Microsoft certifications
- Must be able to lift 50 lbs
- Valid driver's license
- Must be available for weekend shifts
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.