APD Claims Team Lead
RemoteUnited States or Atlanta, Georgia, United States
Job Summary
Oversee Commercial Auto Claims adjusting staff as a working leader, balancing management duties with direct claim assistance including moderate reserve and payment authority reviews. Implement best practices for claim intake, investigation, evaluation, settlement, and recovery while serving as a resource for escalated claims and SME for first-line questions. Align the team with client expectations, prepare comprehensive claims reports and metrics, and lead discussions on trends during team huddles and workshops. Provide high-level training for new hires and coach staff on performance. Requires 5+ years of insurance claims experience, 3+ years in leadership, and an active adjuster license.
Required Qualifications
- 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience
- 3+ years of leadership experience with a preference for experience managing in a remote environment
- Prior team lead, supervisor, or formal mentorship/QA experience required
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
- Proven judgment on reserves, authority, and settlement strategy on high-exposure claims
Desired Qualifications
- Bachelor's degree, or equivalent industry experience, or professional insurance designations are a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.