APAC Technology Support Lead, Event And Broadcast
On-site · Hong Kong, Hong Kong
Job Summary
Technology Support Lead for APAC to ensure operational stability and performance of production services in live events and broadcasts. Lead outsourced staff for studio production webcasts, tapings, and event transmission control teams; oversee senior-level town halls and meetings in Hong Kong. Collaborate with Communications teams on editorial decisions; manage a team of producers and technical operators; coordinate with Workplace Services for staff and equipment; lead client meetings with conference-center staff; validate new A/V operations equipment; oversee pre-event testing and validation; ensure incident management and show calling excellence; provide real-time status updates to management. Requires a Bachelor's degree and 5+ years in multimedia/broadcast, deep knowledge of live event technologies (including Zoom and Kaltura), strong customer service, multitasking across multiple events, and the ability to work under pressure with enterprise-level experience interacting with C-level leadership.
Required Qualifications
- Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
- 5+ years’ experience in Multimedia or similar role in broadcast TV operations and live event technologies.
- Extensive experience in live events and studio production as a senior technology leader and show caller, with deep knowledge of all a/v and broadcast products and best practices around live execution.
- Strong technical/engineering background with event and broadcast technologies, including experience with Enterprise Streaming applications such as ZOOM and Kaltura.
- Exceptional customer service skills with the ability to understand client objectives and translate them into Multimedia technology requirements.
- Proven ability to multitask, delegate, and manage a number of live events concurrently, while maintaining a well-organized and flexible approach to completing numerous tasks during the working day.
- Ability to work under pressure with a calm demeanor to ensure large meetings and events run smoothly, and to execute immediate response and resolution paths should technical issues occur.
- Large enterprise level experience with Multimedia operations support, and the ability to interact with C-level and senior management in planning and executing live events and broadcasts.
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