APAC
HybridSydney, New South Wales, Australia
Job Summary
Lead and develop a team of analysts to drive account growth, deliver measurable customer value, and build strategic relationships across the APAC region. Own day-to-day operations, including delivery quality, scalability, personnel, and reporting, while setting and executing a strategic vision across short, medium, and long-term horizons. Mentor team members, conduct weekly account reviews for top 10–15 accounts, and partner with Sales on renewals to demonstrate Business Insights value. Serve as the strategic executive escalation point for top customers, present at Quarterly Business Reviews, and develop consistent reports on squad status and required actions. Collaborate with internal teams to track customer maturity and champion the Business Insights service by flagging tool, process, and training improvements.
Required Qualifications
- Bachelor's Degree in data/analytics, statistics, engineering, economics, business/marketing or other quantitative disciplines
- 8-10+ years of overall experience in Data Analytics, or an Insights related position with a minimum of 2+ years of experience leading teams and driving cross-functional collaboration
- Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
- Has strong conceptualization and communication skills
- Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Proven ability to work under pressure; ability to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
- Strong verbal and written communication skills
- This is a hybrid on-site office position
- all Insights team members are expected to travel at least once per year for annual team meetings
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