APAC Client Onboarding & Service Lead - Vice President
On-site · Singapore, Singapore
Job Summary
Lead APAC Global Client Service+ (GCS+) operating model across Asia Pacific, ensuring alignment with local regulatory frameworks while maintaining global consistency; own APAC GCS+ delivery outcomes including go-live timeliness and client satisfaction; oversee a geographically distributed team and drive staff development, succession planning, and capability development; collaborate with Sales, Product, Client Service, Operations, Technology, and Onboarding to create seamless client journeys and drive onboarding initiatives; drive continuous improvement and embed solutions into the global GCS+ framework; promote a culture of excellence, inclusion, and integrity while aligning regional priorities with organization-wide objectives; serve as a trusted advisor to senior stakeholders and uphold the highest standards of ethics and integrity.
Required Qualifications
- Bachelor’s degree or equivalent
- Minimum 10 years of experience in financial services industry with client service, onboarding, or operations experience
- Demonstrated experience as a people leader with a strong track record of staff development and leading across multiple markets
- Self-motivated, adaptable, and innovative with strong prioritization and organizational skills
- Excellent communication and influencing skills, engaging senior stakeholders
- Proactive approach to identifying client and business needs
- Commitment to delivering exceptional client experiences
- Dedication to promoting a diverse and inclusive work environment
- Uphold the highest standards of ethics and integrity
- Strong commitment to continuous professional development
- Understanding of payments businesses, products, and operations
- Client-facing experience in complex or large-scale environments
- Written and spoken Mandarin Chinese is beneficial to support clients and stakeholders across Greater China markets
- Experience with post-implementation client success
- Ability to drive continuous improvement initiatives
- Familiarity with regional regulatory and risk frameworks
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