AP - Salesforce Analyst/Admin
RemotePhilippines
Job Summary
Conduct Salesforce consulting and managed services support by working with customers to understand business processes, pain points, and desired outcomes. Translate requirements into user stories, acceptance criteria, process maps, and solution notes while assisting with CRM and BI onboarding. Perform manual QA testing, support UAT preparation and execution, and validate data migration and configuration checks. Document customer requirements for developers and AI agents, and maintain Salesforce and CRM process discipline. This role bridges Salesforce delivery and product adoption within an AI-first environment, requiring strong business analysis, discovery skills, and clear English communication.
Required Qualifications
- Strong Salesforce background
- Strong business analysis capability
- Experience working directly with customers
- Ability to run discovery sessions and ask strong process questions
- Ability to document requirements clearly and commercially
- Strong understanding of sales, service, customer onboarding, and CRM processes
- Ability to perform structured manual QA testing
- Strong data quality awareness
- Strong written and verbal English communication
- Comfortable working in an AI-first delivery environment
- Salesforce Sales Cloud experience
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