AO/Analyst, Global Families
On-sitePune, Maharashtra, India
Job Summary
Execute Global Families workflows including data processing, reporting, and tracking for onboarding, Non-US client Pre-Clearance, and annual KYC updates. Collect information, conduct initial research, and track approvals for non-US advisor travel and client diligence matters. Field routine inquiries, escalate complex or sensitive issues, and maintain documentation for World-Check supervision and recurring reports. Identify workflow bottlenecks, document process steps, and validate automation-assisted outputs to support continuous improvement and process standardization. Work closely with US-based partners and internal stakeholders to ensure accurate completion of operational deliverables.
Required Qualifications
- 2 to 5 years of relevant experience in financial services, wealth management, investment management, operations, compliance support, client onboarding, KYC, due diligence, or a related role
- Strong organizational skills, attention to detail, and ability to manage multiple workflows, deadlines, and follow-ups simultaneously
- Strong written and verbal communication skills, including the ability to summarize information clearly and escalate issues appropriately
- Comfort working with structured processes, trackers, reports, and sensitive client or business information
- Ability to work independently while coordinating closely with US-based Global Families team members across time zones
- Strong organization, attention to detail, and discipline in managing documentation, data, and process steps
- Ability to anticipate needs, identify gaps, and follow through without waiting for direction
- Comfort working in a process-driven environment where accuracy, discretion, and sound judgment matter
- Ability to synthesize information from multiple sources and present it clearly for review
- Sound judgment in recognizing when to escalate complex, sensitive, or ambiguous matters
- Clear and professional communication with stakeholders across teams and levels
- Ability to operate as an integrated member of the Global Families team, including live collaboration with US-based partners
- Continuous improvement mindset and willingness to help shape more scalable ways of working
- High degree of discretion and professionalism when handling sensitive client, business, or risk-related information
- Pune, India
Desired Qualifications
- Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
- Familiarity with CRM, screening, workflow, or reporting tools
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