Anytime Ambassador
On-siteCape Town, Western Cape, South Africa
Job Summary
Respond to global phone and email inquiries from Marriott's most loyal guests, expediting requests when Personal Ambassadors are unavailable. Actively listen to guest needs, analyze travel requirements, and provide tailored solutions or confirm upgrades to enhance the guest experience. Resolve issues regarding reservations, rates, billing, and hotel amenities while maintaining confidentiality and adhering to company policies. Liaise with hotels, partners, and vendors to ensure flawless service delivery and escalate complex matters as needed. Maintain current knowledge of the loyalty program and brand partners to educate customers and identify effective solutions.
Required Qualifications
- High school diploma/G.E.D. equivalent
- Previous experience in our CEC as Loyalty Agent, at least six months related experience in Loyalty Knowledge Group or higher Knowledge group required
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