Annual Enrollment Client Service Rep I
$31,200–$31,200 year
On-siteHouston, Texas, United States
Job Summary
Answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients while maintaining consistent quality. Research enrollment issues, provide problem resolution by communicating with departments and vendors, and educate participants on self-service options. Document all contacts, track events, and update member data to ensure integrity. Handle account changes, generate reports, and complete correspondence related to Client Services initiatives. Escalate referrals, complaints, and grievances according to client requirements. This role requires availability for any 8-hour shift between 7:00am and 8:00pm, Monday through Friday. Candidates must demonstrate strong customer service focus, effective communication skills, and intermediate Microsoft Office proficiency.
Required Qualifications
- Successful candidates must demonstrate a strong customer service focus.
- Effective verbal and written communication skills.
- Attention to detail and accuracy.
- Analytical skills.
- Positive, helpful approach to problem solving.
- Excellent listening and probing skills.
- Intermediate skills in Microsoft Office Suite including Excel.
- Above average keyboarding skills.
- Excellent attendance and punctuality are essential.
- Must be available to work any 8 hour shift anytime between 7:00am - 8:00pm, Monday through Friday.
- Customer Service Representatives benefit from several weeks of paid training, which must be completed with no absences.
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