Ankara Müşteri Temsilcisi (001)

Handle incoming calls by providing accurate responses aligned with operational targets and speech quality standards. Escalate unresolved issues to relevant departments during initial contact and maintain up-to-date product knowledge to effectively present solutions. Participate in product and screen training sessions to ensure correct information delivery to customers. Follow up promptly with resolved cases to inform clients and track closure. Adhere strictly to 7/24 shift schedules, including flexible hours, meal breaks, and lunch routines. Act on feedback from team leads and senior management to improve performance while meeting project-specific KPIs. Utilize internal programs and resources proficiently to support daily operations.